Caras Training

Contact Center Training for The Face of Your Business

Caras Training

Caras Training provides highly customized learning and development solutions for sales and service front line staff and leadership. Since 1990 we have helped companies create measurable improvement in sales, customer retention, customer service and contact center productivity. Our coaching and supervisor development programs have helped clients to reinforce training and gain impressive returns on their investments. We are proud to collaborate with clients in a wide variety of industries. Our expertise includes engaging and interactive classroom and Elearning programs.

And, of course, we can’t leave out our Coaches who work alongside all levels of staff to make sure learning is transferred to the real world so measurable business results are achieved. All Caras Custom Training Solutions include coach tools for observation and feedback so the training sticks.

Please contact us to talk about how Caras Custom Training Solutions can help you address immediate business challenges.


  • How to Protect Your Brand + Employees: "In The Age of Rage"

    Provocative article about "the new normal" including enraged customers demanding power and relevance. Strategies for keeping your brand from becoming the next news story. Training ideas to turn your front line staff into "first responders". More »

    How to Protect Your Brand + Employees: &...
  • Live Chat Blunders That Lost The Sale

    Are your inside salespeople making these horrible errors? Story about a buyer's experience (mine) with a training activity you can use (because I am an instructional designer and cannot help myself). More »

    Live Chat Blunders That Lost The Sale


  • Caras Training
    NEWBURYPORT, Massachusetts 01950
    United States
    Phone: 5085279599
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  • Last UpdatedFebruary 22, 2018 6:43am EST