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Caras Training

For The Face of Your Business

Caras Training

Caras Training provides the content you need to set standards for customer care and non-intrusive selling. We help clients teach everyone to succeed with observable, measurable results.

Since 1990 we have helped companies improve customer and prospect interactions in every channel. We are experts in business communication by phone, email, chat, and social media. Our coaching and leadership content develops and retains top talent.

We develop and deliver training specific to clients' policies, procedures, products, and image. Our clients own what we create for them including instructor-led training, eLearning programs and games, supervisor-delivered team meetings, coaching tools and call center productivity methodologies.

We are flexible, creative, problem-solvers who love to bring training to life. Please contact us for a complimentary conversation about your goals and needs.

Documents 

  • How to Protect Your Brand + Employees: "In The Age of Rage"

    Provocative article about "the new normal" including enraged customers demanding power and relevance. Strategies for keeping your brand from becoming the next news story. Training ideas to turn your front line staff into "first responders". More »

    How to Protect Your Brand + Employees: &...
  • Live Chat Blunders That Lost The Sale

    Are your inside salespeople making these horrible errors? Story about a buyer's experience (mine) with a training activity you can use (because I am an instructional designer and cannot help myself). More »

    Live Chat Blunders That Lost The Sale

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