Emotionally Smart Healthcare

Friday, October 20, 2017 12:00pm - 1:00pm EDT  
Host: Association for Talent Development
By: Robert Jerus, CLO, Success Dynamics International

Emotional intelligence is the link that connects healthcare providers to patients. It serves as the intra- and interpersonal skill that improves connection, quality, satisfaction, and patient outcomes. Communication, relationships, and patient experience demand high-quality, dynamic human interaction. Emotional intelligence allows leadership at all levels to optimize results.

This webcast will give participants:

  • a fundamental understanding of the impact of emotional intelligence on healthcare relationships and experiences
  • a dynamic, best practice system for improving emotional intelligence throughout a healthcare climate and culture.


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Robert Jerus
Robert Jerus

CLO, Success Dynamics International

Robert is the author of Mind Matters: Applying Emotional Intelligence for Personal and Professional Success and the founder of Success Dynamics International, the provider of the EIQ-2 emotional intelligence learning and performance development systems and emotional intelligence certification. He is a frequent speaker at public and private engagements. Bob has taught business, psychology, and adult development at various universities. He has worked as a counselor in marriage and family therapy. As a consultant, coach, and trainer, he has worked with Fortune 500 organizations and aspiring entrepreneurs.

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