Thursday, November 1, 2018 2:00pm - 3:00pm EDT
Customer-facing employees are in constant need of customer service training. The need for exemplary training is especially true in call centers of global financial services companies, where the quality and duration of each customer engagement is critical to business outcomes. The fast-paced nature o... More »
Monday, November 5, 2018 11:00am - 12:00pm EST
Imperative leads global research on purpose at work. In a few weeks we will be releasing a major study in partnership with PwC and CECP on purpose and fulfillment replacing engagement as a new metric for success. The study polls more than 2,000 employees and profiles dozens of executives to gauge th... More »
Monday, November 5, 2018 3:00pm - 4:00pm EST
Extended reality (XR) technologies come in two major forms: virtual reality (VR), in which the learner is immersed in a virtual environment, and augmented reality (AR), in which the learner is in a combined real and virtual environment. The learning science—the marriage of psychology and brain... More »
Tuesday, November 6, 2018 2:00pm - 3:00pm EST
Disruption is the new normal in the financial services industry, and that’s made learning and development more important than ever. But delivering impactful employee learning isn’t always easy. From securing internal buy-in to developing the right content to offering engaging learning ex... More »
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Wednesday, November 7, 2018 2:00pm - 3:00pm EST
The landscape of performance management has been upended, with companies as established as General Electric and Accenture fundamentally rethinking how they evaluate employees. HR leaders not only need to make substantive changes, but they need to do so in a way that doesn’t alienate employees... More »
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Thursday, November 8, 2018 2:00pm - 3:00pm EST
Skill gaps are widening, although organizations are trending upward in the amount of money they spend on workforce development and the number of hours employees spend in formal training. Creating an extraordinary learning strategy can drastically close mission-focused skill gaps and improve employee... More »
Friday, November 9, 2018 1:00pm - 2:00pm EST
Let’s face it: For many healthcare professionals, the only thing worse than being asked to give a presentation is being invited to sit through one. But it doesn’t have to be that way! In this webcast, Christine Clapp will teach you the foolproof Sandwich Structure, which you’ll use... More »
Monday, November 12, 2018 1:00pm - 2:00pm EST
When the time comes for difficult dialogue in a high-stress situation, we often find ourselves emotionally ill-prepared to have the conversation we need to have. Conversations where there is a lot of emotion or a lot at stake will always be more critical and, often, more difficult to conduct success... More »
Wednesday, November 14, 2018 11:00am - 12:00pm EST
Have you been thinking of creating virtual reality (VR) courses but have no time to learn how to use a new tool? Join Dr. Pooja Jaisingh to learn how to create interactive VR-based training using Adobe Captivate (2019 release). You will learn how to easily import 360° media assets and add hotspo... More »
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Friday, November 16, 2018 2:00pm - 3:00pm EST
Periodicals such as the Harvard Business Review and Fast Company have had cover story articles on the importance of effective storytelling in business. In this webcast, you will learn to apply five easy-to-use methods for using leadership and life stories, anecdotes, and quotes. You will also learn... More »
Tuesday, November 20, 2018 2:00pm - 3:00pm EST
Like many companies, BAE Systems was challenged with consistency in how it assimilated new people managers in a large, geographically decentralized environment, which created gaps around providing necessary training on compliance issues and communicating the company's expectations of its leaders. In... More »
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Tuesday, November 27, 2018 12:00pm - 1:00pm EST
Customizing the appearance, behavior, and content of your learning programs to better fit the needs of your organization and each individual within it has become an expectation for modern business computing solutions. Within the world of learning management systems, this requirement can take many fo... More »
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Friday, November 30, 2018 10:30am - 11:30am EST
Back to Human: How Great Leaders Create Connection in the Age of Isolation Today’s workers are more stressed, less loyal and technology dependent. While digital platforms and devices have supported remote working, powered the gig economy and enhanced our collaboration, they have simultaneously... More »
