Webvent

Global Best Practices in Building Service Cultures

Monday, August 11, 2014 1:00pm - 2:00pm EDT  
Host: Association for Talent Development
By: Ron Kaufman, Founder, UP! Your Service

Organizations with a powerful service reputation and a superior service culture attract and retain the best talent, achieve market leadership, and enjoy sustainable success. Ron Kaufman will show you why some organizations succeed beautifully, while others fail miserably. Find out what works, what doesn’t, what your organization should do, and what you must avoid.

Download the Service Culture Assessment Here:  Do You Have An Uplifting Service Culture?

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Presenter

Ron Kaufman
Ron Kaufman

Founder, UP! Your Service

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. Rated one of the Top 25 Who’s Hot speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.

Ron is author of the New York Times and USA Today bestseller, Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet, as well as 14 other books on service, business, and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organizations to build uplifting service cultures for sustainable advantage.

Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today. He is a graduate of Brown University with studies in France, London, and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation, and International Association of Learning Providers.

Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization. Ron now resides in Singapore and travels widely to promote and realize a vision of a world where everyone is educated and inspired to excel in service.
 


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