Study after study has shown that the most influential and lasting learning and development occurs not in the classroom and in general time, but on the job and just-in-time. Yet most talent development functions are required to do more for less. How can individualized, global, just-in-time, on-the-job development be reconciled with doing more for less?

This session will show how Sutherland Global Services, a business process outsourcing organization of more than 40,000 employees, was able to create a structure and practice for meaningful, just-in-time, on-the-job development for thousands of its frontline leaders while continuing to grow at more than 20 percent per year.

By attending this session, participants will be able to:

• Visualize a working example of effective global on-the-job development for the masses.
• Begin building a global on-the-job development practice.
• Sell the benefits that come from making such an investment.
• See how many behavioral skill development needs reach across multiple cultures and levels.