The Power of Dialogue

Thursday, March 15, 2018 1:00pm - 2:00pm EDT

Host: Association for Talent Development
By: Virginia Bianco-Mathis, Professor, Marymount University and Lisa Nabors, Partner, Strategic Performance Group

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Progress in technology is leading us to regress in language. Conversations in the workplace and elsewhere are often marked by misunderstanding and confusion, resulting in lost time, rework, damaged relationships, and wasted resources. Skillful use of dialogue can result in more effective and more efficient communication, relationships, and results. If you want to communicate clearly, candidly, and with care, this webcast will reveal seven components of dialogue and the language that supports each one:

  • Focus: Identify your desired outcome for any conversation or meeting.
  • Listen: Create a space that supports your attention to others.
  • Question: Design and incorporate questions that promote fuller, richer conversations.
  • Reveal: Share your thinking to increase a common understanding.
  • Challenge: Come from a place of curiosity, and encourage perspective taking.
  • Negotiate: Collaborate to create solutions that stick.
  • Commit: Clarify next steps and follow up to ensure progress.

Take part in this lively webcast to dig deeper into the benefits and challenges of dialogue and how to make this practice an important part of your toolkit.


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Virginia Bianco-Mathis
Virginia Bianco-Mathis

Professor, Marymount University

With more than 25 years of experience and a doctorate in human resource and organization development, Virginia Bianco-Mathis is considered a leader in her field. Her background includes a core set of industry positions, extensive consulting with corporate and agency executives, and publications and presentations in the areas of organizational change, leadership development, consulting skills, executive team building and facilitation, coaching, career management, conflict and dialogue, and strategic planning.

Virginia has held positions in human resources, strategy, and organization development at C&P Telephone, AT&T, Lockheed Martin, and The Artery Organization. Presently, she is a professor in the School of Business, and chair of the Department of Management and Marketing, at Marymount University. She teaches courses in organization development, team and group dynamics, leadership, consulting skills, executive coaching, and strategy. She also is a partner with the Strategic Performance Group. Her present consulting engagements include leadership development, executive coaching, strategic planning, team building, and organizational change. Current clients include Department of Agriculture, Seyfarth Shaw Law, American Society of Clinical Oncology, Phillips Corporation, Council of Better Business Bureaus, Haystax, and Fannie Mae.

Virginia has given major presentations at several international conferences, and has written numerous articles for the Washington Business Journal and a blog (On Success) for the Washington Post. Her major publications (co-authored with Lisa Nabors) include Organizational Coaching: Building Relationships and Programs That Drive Results, Building a Coaching Organization, and Everyday Coaching.

Lisa Nabors
Lisa Nabors

Partner, Strategic Performance Group

Lisa Nabors is a co-founder and partner with Strategic Performance Group and is recognized by the International Coach Federation as a professional certified coach (PCC). Nabors is a sought-after speaker, presenting on the topic of coaching to industry and professional groups. She began coaching while pursuing a 16-year stint as a senior-level human resource and training and development professional in private industry. Her passion is optimizing individual, team, and organization performance across a diverse spectrum of professional environments. Her coaching clients include managers, executives, and teams in organizations such as AARP, American Institute of Architects, Council of Better Business Bureaus, and the U.S. Department of Agriculture. Nabors’ expertise includes gathering and optimizing data to cut to the core issues, help clients consider choices, and create action plans designed to achieve measurable results.

Nabors is a certified user of all Center for Creative Leadership 360-degree feedback instruments, the EQ-i 2.0 and EQ 360, Leadership Practices Inventory, the Team Emotional Social Intelligence Survey (TESI), the Myers Briggs Type Indicator, FIRO-B, and many other customized instruments. Nabors earned her bachelor of arts and master of education degrees from the University of Maryland, where she also completed doctoral-level coursework on leadership effectiveness.

In 2007, she served as subject matter expert and editor for the Association for Talent Development (ATD) Coaching Certificate Program and co-authored its redesign in 2013. She has facilitated the program nationally and internationally and helped create the online version. She is an adjunct faculty member for Marymount University and she is the co-author of Dialogue Deck, Leading From the Inside Out: A Coaching Model, and Organizational Coaching: Building Relationships and Programs That Drive Results.