A healthcare company’s culture has a tremendous effect on the patient experience, and ultimately your survey scores. What is a company’s culture? And once you’ve defined it, how do you cultivate a strong, positive culture? In this webcast, you’ll explore those questions, and uncover ideas you can use to enhance your culture and, ultimately, the patient experience.
This webcast will provide the following takeaways:
Please register above to view this Webinar.
Denise Hicken, MEd, CPLP, is a senior learning consultant with Floyd Healthcare in Rome, Georgia. Floyd Healthcare includes a 304-bed medical center, a critical access hospital, primary care network, hospice, and medical residency program. Denise’s overall focus is leadership development, with a special emphasis on culture enhancement. In 2016, Denise worked to launch a successful culture initiative with an eye on improved HCAHPS scores and employee engagement. Denise holds a master’s degree in learning technology from the University of Missouri, and recently earned the Certified Professional in Learning and Performance credential.
