4 Keys to Enhancing Your Healthcare Culture

Monday, January 8, 2018 1:00pm - 2:00pm EST  
Host: Association for Talent Development
By: Denise Hicken, Sr. Learning Consultant, Floyd Medical Center

A healthcare company’s culture has a tremendous effect on the patient experience, and ultimately your survey scores. What is a company’s culture? And once you’ve defined it, how do you cultivate a strong, positive culture? In this webcast, you’ll explore those questions, and uncover ideas you can use to enhance your culture and, ultimately, the patient experience.

This webcast will provide the following takeaways:

  • Define company culture.
  • Discover the roots of a strong culture.
  • Uncover ideas for enhancing culture and the patient experience.


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Denise Hicken
Denise Hicken

Sr. Learning Consultant, Floyd Medical Center

Denise Hicken, M.Ed., CPLP, is a senior learning consultant with Floyd Healthcare in Rome, Georgia. Floyd Healthcare includes a 304-bed medical center, a critical access hospital, a primary care network, hospice, and a medical residency program. Her overall focus is leadership development, with a special emphasis on culture enhancement. In 2016, Denise worked to launch a new culture initiative at Floyd titled “Culture Conversations.” This successful program unites the healthcare system through monthly conversations and activities with an eye on improved HCAHPS scores and employee engagement. Denise holds a master’s degree in Learning Technology from the University of Missouri, and recently earned her CPLP designation.

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