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The Truth About Sales Performance Metrics

The Truth About Sales Performance Metrics

By: Bob Sanders, CEO, Axiom Sales Kinetics, LLC and Charles (Wayne) Keene, University of Iowa

As highlighted in three recent research journal articles, the unfortunate truth about sales performance metrics is that sales organizations typically focus most of their energy on the wrong metrics and generally use the metrics they are tracking in the wrong way. This results in a variety of associated dysfunctional selling behaviors that lead to missed objectives, decreased margins, and customer and sales team churn. In this paper we will examine the underlying challenges associated with many of the commonly used metrics and provide a framework for defining and leveraging improved sales performance measures. Readers will also be provided a list of sample metrics and recommended steps to implementing more effective sales performance measures in their organizations.

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Authors

Bob Sanders
Bob Sanders

CEO, Axiom Sales Kinetics, LLC

Charles (Wayne) Keene

University of Iowa