Rob Otrembiak is the director of the healthcare learning and development division at Cy Wakeman Inc. In this role, he forges relationships, consulting opportunities, and development solutions to train leaders at all levels in effective coaching, patient experience, outcomes, employee engagement, and performance management, using the methodologies of Reality-Based Leadership: Ditch the Drama, Restore Sanity to the Workplace, & Turn Excuses into Results (Jossey-Bass, 2010) and The Reality-Based Rules of the Workplace: Know What Boosts Your Value, Kills Your Chances, & Will Make You Happier (Jossey-Bass, 2013), both by Cy Wakeman.