Dr. Tessa West is an Associate Professor of Psychology at New York University. She received her Ph.D. from the University of Connecticut in 2008. Tessa is a leading expert on interpersonal interaction and communication. Through a combination of physiological and behavioral methods, Tessa examines how people influence each other when they interact, and what gets in the way of them accurately perceiving each other and seeing eye-to-eye. She is the author of the upcoming book "Jerks at Work: Toxic Coworkers and what to do about them."