What Makes Multicultural Learners Different?

Monday, March 3, 2014 10:00am - 11:00am EST  
Host: Association for Talent Development
By: David Smith, Global Director, TMA World

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Training delivery has evolved dramatically in recent years, and in part, that is because we are using virtual classroom technologies like WebExTraining Center, Adobe Connect, and Citrix GoToTraining to deliver our training to global audiences. Using virtual classrooms to deliver training has allowed us to reach many more learners far and wide, and that is a huge advantage; but along with that advantage comes the challenge of a multicultural audience.

This webcast draws on extensive experience around delivering training sessions both in person and virtually. Covering all corners of the earth, this session explores the TMA World prism, a model that helps us understand what culture is and how it influences the way we interact, manage, think, and present. It will also provide you with best practices, techniques, skills, and knowledge that you can use to design and facilitate training with a multicultural audience.

David Smith will provide valuable insight on successful interaction with people from different cultures, crafting successful multicultural engagement opportunities, and leveraging your knowledge of the impact that culture has in the design and facilitation of a successful program.

You will learn to:

  • Plan for and overcome some of the key challenges in working with a multicultural audience such as low engagement and a lack of response to questions.
  • Interpret the different engagement techniques needed for multicultural audiences.
  • Design effective training sessions that take cultural differences into account.
  • Explore the different expectations that a multicultural audience can have of the session and the facilitator.


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David Smith
David Smith

Global Director, TMA World

David takes the lead on digital fluency, one of the four critical competencies within the TMA World portfolio. His key responsibilities center on defining, managing, and delivering TMA World’s virtual training capabilities.

He is a regular speaker at ASTD’s TechKnowledge, the ASTD International Conference & Exposition, and other global training events on the subject of live online learning and how organizations can leverage the learning technologies of today. One of his greatest achievements was leading a group of 18 multilingual European facilitators in delivering sales training to a group of 10,000 account managers and 2,500 business managers over a three month period using virtual classroom technologies.

David brings passion and drive to any training commitment, believing fully in Johann Wolfgang von Goethe's philosophy: "Knowing is not enough; you must apply. Willing is not enough; you must do!"