Thinking Beyond ROI: A New Way of Looking at Learning Metrics

Wednesday, August 27, 2014 2:00pm - 3:00pm EDT  
Host: Association for Talent Development
By: Koreen Pagano, Director of Enterprise Product Management, lynda.com

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Learning professionals often mistake learning metrics for business metrics. Attendance rates and ROI are great indicators of a training program’s internal impacts, but often are irrelevant to an organization’s competitive goals. Koreen Pagano, director of enterprise product management at lynda.com,  explains how to compile and share metrics that expose greater value.

After this session, you will be able to:

  • think beyond ROI
  • translate training benefits into the language of business
  • frame learning as a competitive advantage.


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Koreen Pagano
Koreen Pagano

Director of Enterprise Product Management, lynda.com

Koreen Pagano is director of enterprise product management at lynda.com. Passionate about helping people learn more effectively, Koreen advocates using technology in new ways for organizational learning, with an emphasis on performance improvement and behavioral change. She has a master’s degree in curriculum and instruction from Penn State University. She helped start Freire Charter School in 1999, and founded Tandem Learning in 2008 to demonstrate the untapped potential of immersive learning design. An internationally recognized writer, speaker, and organizational consultant, Koreen has taught graduate courses at Harrisburg University, writes the blog Learning in Tandem, and authored the book Immersive Learning.