BEST Webcast Series: Measuring Talent Development at Valvoline Instant Oil Change

Friday, November 14, 2014 2:00pm - 3:00pm EST  
Host: Association for Talent Development
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When measuring the impact of their programs, talent development departments too often settle for Level 4 data that doesn't connect to the needs of the business. In this session, you will see how Valvoline Instant Oil Change correlates actual employee business metrics with granular data from the employee training program. You will also look at methods for calculating a reasonable return on investment when the data you want isn't available.

Key takeaways from the webcast include:

  • The true measure of training is actual employee job performance.
  • Talent development departments should measure the knowledge, skills, and abilities that impact performance at a granular level.
  • When you can't get the data you want, reasonable ROI calculations are still possible.


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Jamie Hinely is manager of talent management at Valvoline Instant Oil Change, the nation's second largest quick-lube franchise. Jamie develops and implements talent development and optimization strategies for the 10,000 employees of Valvoline Instant Oil Change and Valvoline Express Care. Prior to Valvoline, he was director of technical communication at Nielsen Claritas, and a lecturer for the MBA program at American University.


  • The National

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