Frontline leaders manage everyday tasks and influence the revenue-generating teams that are critical for the success of the business engagement and play a significant role in the compliance of various policies, employee retention, employee development, and superior employee performance. In this webcast, you will learn about the concept, methodology, delivery, and impact analysis of a unique learning initiative focused on frontline leader development. You’ll learn industry best practices and see how anecdotes, case studies, videos, challenges, and personal experiences support the key components of this successful initiative. Anyone who is leading a team or identified to lead one will find this webcast quite useful.
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Based out of Pune-India, Amit is passionate about developing and enriching resources across the globe and had been leading the training function of Infosys BPO as Head Training for the last six years. After a fulfilling and enriching decade at Infosys BPO, Amit has recently moved on to set up his learning practice, Pursuitica Learning Solutions. He brings the experience of 28 years as a manager, leader and entrepreneur distributed across 10 years in the sales and education industries, and 18 years in the domain of business process operations management and training in organizations such as Glaxo, NIS/NIIT, GE, Wipro BPO and Infosys BPO. Amit has led large teams in scaling up business operations in life and health insurance, credit card operations, technical support and customer service processes before venturing into the training and development space, which he finds very enriching, fulfilling and fuels his passion around enhancing capabilities.
Shonaleei has almost two decades of experience in teaching, HR, organization development, employee engagement, talent management, inclusivity, and knowledge management across various verticals such as finance and accounting, IT, ITES, banking capital market, knowledge services, customer service, hospitality, healthcare, FMCG, retail, publishing, and academia. She has specialized skills in managing strategy planning, employee engagement, human resources, learning and development, project management, Six Sigma methodology, and program implementation across various domains supporting 1,500 to 10,000 people. Shonaleei has worked with business and operations teams to translate business strategy and tactical imperatives into employee initiatives and executed them in a participative and engaging manner. She has also partnered with business leaders and their leadership teams to drive their priorities and handle global projects successfully.
