Borderless Talent Development: ATD 2016 BEST Award Winner

Monday, January 9, 2017 8:30pm - 9:30pm EST  
Host: Association for Talent Development
By: Margot Cook, Senior Manager, Learning Excellence Solutions, TELUS International

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An engaged team member is an inspired one, so our focus is to surround our team members with what matters to them. One of the most persistent business risks is attrition, which can be as high as 90-plus percent, jeopardizing customers, operations, success, and morale. TELUS International saw this challenge as an opportunity to invest more in its team members. With the development of a global learning model, it's breaking new ground with a "borderless" approach to training and development, and setting a new standard as an international employer. In this webcast, you will learn how TELUS International is:

  • driving the ability to attract, engage, and retain team members who can be confident there is a development path that allows them to grow their career
  • creating a robust leadership pipeline to meet business demands
  • preparing new frontline team leaders for success in their roles so that they can hit the ground running.


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Margot Cook
Margot Cook

Senior Manager, Learning Excellence Solutions, TELUS International

Margot is a results-driven learning leader with almost 20 years’ experience in corporate learning. As a member of TELUS International’s (TI’s) global L&D team, Margot leads TI’s learning excellence solutions practice. A commitment to a customer-focused culture starts with people. Margot consults with TI clients globally to design, develop, and implement learning and knowledge management strategies, with a focus on new hire training, directly driving team member performance and engagement, and delivering an optimized customer experience.

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