Performance Consulting: What Is It and Why Do It?

Monday, April 24, 2017 1:00pm - 2:00pm EDT

Host: Association for Talent Development
By: Chris Adams, Senior Consultant , Handshaw, Inc. and Dana Robinson, Lead Performance Consultant , Handshaw

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Each year learning and HR solutions are implemented with minimal performance change or impact. This is because performance change requires the active involvement of management and the implementation of multiple solutions—single solutions rarely result in change.

Performance consulting is a process designed to achieve business results by maximizing the performance of people and organizations. But what do people who work as performance consultants actually do? How is this different from more traditional approaches? What benefits do the learning function and the organization realize because people work as performance consultants?

In this webcast, Dana Robinson and Chris Adams will answer these questions. As a result of participating you will be able to:

  • Define performance consulting and why it is a strategic, not tactical, process.
  • Describe the two components of the mental model used by performance consultants when they discuss requests for learning and other solutions.
  • Ask powerful questions when responding to a solution request.


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Chris Adams
Chris Adams

Senior Consultant, Handshaw, Inc.

Chris Adams is a performance consultant and instructional designer with more than 20 years of experience helping clients engage people, apply processes, and implement technology to improve human and organizational performance. He is currently a senior consultant for Handshaw Inc. in Charlotte, North Carolina.

Chris was co-inventor of Handshaw’s award-winning software, Lumenix, one of the first content-managed platforms for e-learning. He has been a featured speaker for a number of ISPI and ATD chapters, and has presented at regional and international conferences such as Training Solutions, The Performance Improvement Conference, and the Coast Guard Human Performance Technology Conference.

Chris holds degrees in mass communication and instructional systems technology and is currently a doctoral student in the instructional design and technology program at Old Dominion University.

Dana Robinson
Dana Robinson

Lead Performance Consultant, Handshaw

Dana Robinson is a recognized thought leader in the areas of performance consulting, strategic partnering, and human performance improvement. She has co-authored seven books with her husband, Jim Robinson. The most recent is the Performance Consulting, 3rd edition, co-authored with Jack and Patti Phillips and Dick Handshaw. Dana is currently lead performance consultant with Handshaw Inc. and can be reached at dana.robinson@handshaw.com.