How to Crack the Code of Employee Disengagement and Increase Patient Satisfaction

Monday, May 1, 2017 11:00am - 12:00pm EDT  
Host: Association for Talent Development
By: Jill Christensen, Founder and President , Jill Christensen International

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One of the best ways to drive clinical excellence, improve the patient experience, and guarantee their return if they need care again is to ensure that your employees are engaged. As Towers Watson’s research shows, when you create an engaging work experience in healthcare, it improves patient satisfaction and quality of care outcomes. Currently, however, this is a challenge for many U.S. healthcare providers:

  • 56 percent of healthcare workers are disengaged.
  • 43 percent of these disengaged workers are seeking other employment options.

How do you inspire healthcare employees to get off the sidelines and get into the game? This webcast will share a proven four-step process to turn disengaged workers into a unified high-performing team, resulting in increased patient satisfaction, employee productivity, and retention, profits, and government reimbursements. The process has been used by companies in eight different industries, and every organization realized a one-year increase in employee engagement between four and 11 points.

Attendees will leave this webcast with:

  • a new perspective on employee disengagement and the number 1 reason employees don’t engage
  • clarity on next steps and inspiration to achieve your goals.


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Jill Christensen
Jill Christensen

Founder and President, Jill Christensen International

With three decades of consulting, speaking, and in-the-trenches global Fortune 500 executive-level experience, Jill’s view is radically different. She shares with listeners that although HR “owns” culture change, they do not own culture change. Employees will not re-engage unless senior leaders and managers fundamentally change the way they lead the company and their teams.

Jill is founder and president of Jill Christensen International, and has served as the head of global internal communications at both Avaya and Western Union. She is a bestselling author and international keynote speaker, holds a Six Sigma Green Belt, and was recently named a Top 100 Global Employee Engagement Influencer for 2017. She works with the best and brightest leaders around the world to re-engage employees, improving productivity, retention, customer satisfaction, and revenue growth. Her clients include AT&T, Nokia, ARROW, Crocs, Novartis, TIAA, ACT, and numerous U.S. cities and nonprofit organizations.