How to Attract and Retain Frontline Employees in Healthcare

Monday, August 14, 2017 1:00pm - 2:00pm EDT

Host: Association for Talent Development
By: Jacque Burandt, President, Burandt LLC Jacque Burandt Award Winning Results; Al Cornish, Chief Learning Officer, Norton Healthcare; and Mary Cunningham, Talent Development & Optimization Manager, Mercy

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Have you ever thought about what the best healthcare organizations are doing to attract and hold onto their frontline employees? Here is an opportunity to hear insights from a panel of leaders who are recognized nationally by CareerSTAT, a network of healthcare leaders, for their efforts in supporting the skill and career development of staff.

The CareerSTAT Frontline Healthcare Worker Champion program recognizes organizations that make significant investments in their frontline workers. These panelists represent organizations that are generating business impact, such as better employee engagement and patient care, through frontline investment.

After attending this webcast, participants will be able to:

  • Identify strategies that make a healthcare company the best place to work for frontline employees.
  • Introduce employees to new, better roles.
  • Identify leadership’s role in influencing workplace culture.
  • Create an ownership and leader mentality in all levels of the organization.


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Jacque Burandt
Jacque Burandt

President, Burandt LLC Jacque Burandt Award Winning Results

A proven expert in creating an award-winning culture, Jacque led the team at University Health System (UHS), San Antonio, Texas, to win seven ATD BEST Awards and ATD’s first Innovation in Talent Development Award. UHS has won more BEST Awards than any other nonprofit organization in the world. A strong advocate for workforce development throughout her career, Jacque recently submitted University Health System’s winning application for CareerSTAT’s 2017 Frontline Worker Champion Award. She served as chairperson of ATD’s Public Policy Committee, wrote four case studies for ATD’s Skills Gap Series, and co-chaired the Strategic Planning Committee for Workforce Solutions Alamo.

Jacque and her team also won four Chief Learning Officer Learning Elite Awards, including Editor’s Choice for Best Midsize Company in 2016 and five Chief Learning Officer Learning in Practice Awards.

Al Cornish
Al Cornish

Chief Learning Officer, Norton Healthcare

Al Cornish, system vice president for learning and organization development and chief learning officer, has been with Norton Healthcare since March 2006. He is responsible for the leadership of Norton University. In addition, he is responsible for media services, career and succession planning, and diversity and inclusion initiatives. Prior to joining Norton Healthcare, he served as deputy chief administrative officer with the Prince George’s County, Maryland, government.

Al has more than 30 years of experience in administrative, training, human resource, and operations management. He has been in senior leadership roles in some of the most well-known Fortune 500 companies in America, including AMF Bowling Worldwide, Central Parking Systems, 7-Eleven Food Stores, Automatic Data Processing, and Hardee’s Food Systems.

Mary Cunningham
Mary Cunningham

Talent Development & Optimization Manager, Mercy

Mary Cunningham has worked for Mercy for 26 years and currently serves as the Talent Development and Optimization Manager. She also oversees the School at Work program across the health system.