Webvent

Difficult Dialogue: Critical Conversation Skills for High-Stress Situations

Monday, November 12, 2018 1:00pm - 2:00pm EST  
Host: Association for Talent Development
By: Ria Story, Founder, Top Story Leadership

When the time comes for difficult dialogue in a high-stress situation, we often find ourselves emotionally ill-prepared to have the conversation we need to have. Conversations where there is a lot of emotion or a lot at stake will always be more critical and, often, more difficult to conduct successfully. When this is the case, it’s even more important to make sure you are communicating clearly, completely, and effectively to resolve the situation. Effective communication skills are vital to our success in life, but even more so when the stakes are high.

In this webcast, you will learn:

  • the components of a “critical” conversation and how to recognize them
  • how to proactively respond in high-stress situations for the best possible outcome
  • six difficult dialogue skills to apply in critical conversations.

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Presenter

Ria Story
Ria Story

Founder, Top Story Leadership

Ria is a professional speaker, TEDx presenter, and author of 10 books, including Leadership Gems for Women. Ria’s background includes more than 10 years in administrative healthcare with several years in leadership and management, including working as the director of compliance for a large healthcare organization. Ria is a certified leadership speaker and trainer.

Ria shares powerful leadership principles and tools for transformation from her journey to equip and empower women, helping them realize, optimize, and maximize their leadership potential.