Webvent

Using Net Promoter Score (NPS) to Increase Course Engagement

Tuesday, June 19, 2018 2:00pm - 3:00pm EDT  
Host: Association for Talent Development
By: Stewart Rogers, VP of Product Development, Lambda Solutions

A core activity of measuring how learners engage with your course is measuring their reaction to it. A popular technique to measure customer experience is NPS. Most organizations struggle to effectively structure an NPS survey, which overwhelms or makes it extraordinarily hard to use the data to make improvements.

In this webcast, we will explore best practices in creating NPS surveys, analyzing the data, and applying lean learning analytics techniques to use feedback to continuously improve your courses.
 

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Presenter

Stewart Rogers
Stewart Rogers

VP of Product Development, Lambda Solutions

Stewart Rogers leads product development for next-generation solutions in the learning and talent management space. Stewart and his team developed an LMS reporting solution to provide LMS users with a modern approach to reporting. His approach is to engage customers throughout the development process using instantaneous feedback to ensure solutions exceed expectations and make noticeable impact in your work. Prior to Lambda, Stewart was the director of product management at Logibec Inc., where he led workforce management solution development.