Webvent

Building a Patient Care Culture of Accountability

Monday, January 14, 2019 1:00pm - 2:00pm EST  
Host: Association for Talent Development
By: Charlotte Hughes, director, Health Inclusion

Improving the patient experience and delivering patient-centered care is on the agenda of virtually every hospital today. Yet while hospitals’ performance on national patient-experience surveys gains greater public attention and is increasingly tied to financial rewards, the avenue for improvement is unclear. Building on the foundation of Picker Institute’s Eight Principles of Patient-Centered Care, Mayo Clinic's 7-Prong Model of Service Excellence, and Partners in Leadership's Culture of Accountability model, we will discuss Health Inclusion's framework for Building a Patient Care Culture of Accountability.

In this webcast, you will learn:

  • an insightful and easy-to-use framework for tying organizational culture to patient outcomes.
  • essential tools and skills required to accelerate patient care culture change.
  • how to achieve patient care equity.
  • how to redefine accountability as a positive and powerful principle that will dramatically improve the patient experience.
  • a simple way to change the culture at the bedside and in the doctor's office.
     

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Presenter

Charlotte Hughes

director, Health Inclusion

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