Building a Patient Care Culture of Accountability

Monday, January 14, 2019 1:00pm - 2:00pm EST  
Host: Association for Talent Development
By: Charlotte Hughes, director, Health Inclusion

Improving the patient experience and delivering patient-centered care is on the agenda of virtually every hospital today. Yet while hospitals’ performance on national patient-experience surveys gains greater public attention and is increasingly tied to financial rewards, the avenue for improvement is unclear. Building on the foundation of Picker Institute’s Eight Principles of Patient-Centered Care, Mayo Clinic's 7-Prong Model of Service Excellence, and Partners in Leadership's Culture of Accountability model, we will discuss Health Inclusion's framework for Building a Patient Care Culture of Accountability.

In this webcast, you will learn:

  • an insightful and easy-to-use framework for tying organizational culture to patient outcomes.
  • essential tools and skills required to accelerate patient care culture change.
  • how to achieve patient care equity.
  • how to redefine accountability as a positive and powerful principle that will dramatically improve the patient experience.
  • a simple way to change the culture at the bedside and in the doctor's office.


Please sign in to register for this Webcast.

Charlotte Hughes

director, Health Inclusion

Invite Others

Enter email addresses of people you want to invite, separated by commas.