Knowledge Transfer vs. Training: How to Transfer Skills not Just Knowledge in Today’s Digital Age

Monday, September 9, 2019 10:00am - 11:00am EDT  
Host: Association for Talent Development
By: Giselle Kovary, President, n-gen People Performance Inc. and Susan Armstrong, Managing Partner, Global Training Transformation

How much time and energy are you and your Subject Matter Experts (SMEs) spending on long virtual calls trying to train employees on new policies, products and standard operating procedures without impacting skills and behaviour? How often is there minimal change in knowledge or application that results in the need for re-training? What is the lost opportunity by not delivering effective learning the first time?

SMEs deliver great presentations, but they are not trainers. To be successful, they need to acquire some fundamental L&D principles and practices.

In this webinar you will learn quick ways to improve knowledge transfer in your organization by enhancing how SMEs deliver training content.

By the end of this webinar, you will be able to:

  • Quantify the amount of time and energy wasted and performance lost from in-effective knowledge transfer sessions
  • Identify new tools and techniques to help SMEs transfer knowledge/skills more effectively
  • Identify which principles of L&D SMEs need to know to be effective in their delivery
  • Describe impactful ways to improve knowledge transfer during SME sessions
  • Design a plan to improve your SMEs’ abilities to deliver training not just a presentation


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Giselle  Kovary
Giselle Kovary

President, n-gen People Performance Inc.

As Managing Partner of Global Training Transformation, Giselle is dedicated to building learning and development strategies that help clients target, motivate and engage employees to increase performance and productivity. She is a sought after resource to industry leaders, having worked with 11 of the top Fortune 100 companies, including Cisco, Chevron, Freddie Mac, Home Depot and TJX as well as federal government agencies and not for profit organizations. Over 75,000 people globally have attended her workshops or presentations. With over 20 years of experience in learning and development, she has devoted more than sixteen years to researching the motivations and expectations that different generations have regarding learning, development, career growth and performance improvement.

Giselle is a sought after keynote speaker, master facilitator and performance consultant in all areas related to organization and people performance. She has co-authored two books: Loyalty Unplugged: How to Get, Keep & Grow All Four Generations and Upgrade Now: 9 Advanced Leadership Skills and completed Canada’s first national survey on Generation Z.

As a talent development expert, Giselle is regularly quoted in national publications and appears on television and radio. Giselle has a Master’s degree in Communication Studies from the University of Windsor, where she focused on instructional design, adult learning and cross-cultural communication. She is a board member of the Institute for Performance & Learning and member of the Association for Talent Development and The Society for Human Resource Management.

Susan  Armstrong
Susan Armstrong

Managing Partner, Global Training Transformation

Internationally recognized speaker, award-winning talent development expert, and author. In the last 20+ years Susan has spoken in over 40 countries on 6 continents, developed and trained over 500 workshops, and helped over 150,000 people around the world transform their personal and professional lives.

Susan is an instructional designer and master trainer specializing in designing programs that improve the organizational and employee performance. Her programs have won the CSTD Gold Award for Excellence in Training (Vendor Category) as well as having a Leadership Program custom designed for a Central Asian client named as one of the top 5 Leadership programs in the world by HR.com

She has worked with global leaders, including Johnson & Johnson, GlaxoSmithKline, Philips, SABIC, Islamic Development Bank, EFES to design global training programs in a wide range of topics. Her experience ranges from Healthcare, Medical Devices, Banking, Mining, Pharma, Timber, Oil & Gas as well as training the Federal Ministries of several foreign nations.
Susan is the author of 2 books, a previous talk-radio show host and regular media guest. Whether Susan is working with an audience of 15 senior leaders or presenting at a conference for 5000, she is able to captivate and motivate the audience with her unique and entertaining style. She is a member of the Association for Talent Development and a fellow with the Global Speakers Federation.

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