Training Disrupted: Lessons Learned on The Frontline

Wednesday, June 3, 2020 2:00pm - 3:00pm EDT

Host: Association for Talent Development
By: JD Dillon, Principal, Axonify

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Eighty percent of the global workforce is frontline employees. They have always been an important part of your business. They’re the face of your brand, and they work directly with your customers and products. Right now, the COVID-19 pandemic is reminding us of just how essential these workers are to your organizations and communities. Healthcare workers. Grocery associates. Bank employees. Delivery drivers. They continue to clock in every day so others can stay home and avoid infection.

Organizations are rapidly exploring new ways to get these frontline employees the support they need to do their best work. Traditional training just isn’t an option. People don’t have time for online courses, and they cannot be brought together for classroom sessions. Instead, L&D teams are shifting their mindsets and rethinking their approaches to workplace training so they can focus on what matters to their employees, customers, and communities.

Join us on June 3 to hear stories from some of the industries most affected by COVID-19 and learn how they are helping their employees stay safe and productive in the face of unprecedented disruption.

During this webcast we will discuss:

  • the everyday reality and support needs of frontline employees and the importance of communication in enabling frontline performance
  • how to partner with stakeholders to align on priorities and identify right-fit solutions
  • how to adapt your learning strategy to enable performance during times of disruption.  


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JD Dillon
JD Dillon

Principal, Axonify

JD Dillon is one of the most prolific authors and speakers in workplace learning. With a practical approach, he integrates science, technology, storytelling, and pure common sense to enable employees, improve performance, and drive business results. For 20 years, he has executed strategies for global organizations, including The Walt Disney Company, Kaplan, Brambles, and AMC Theatres. In his role with Axonify, he partners with an award-winning team to solve business problems for leading organizations through modern learning practices and cutting-edge technology. Dillon attended the University of Central Florida where he earned a bachelor’s in communications and marketing. He also holds a master of business administration degree from Kaplan University.