ATD Book Talk With Sharon Boller and Laura Fletcher on Design Thinking for Training and Development

Thursday, August 27, 2020 2:00pm - 3:00pm EDT  
Host: Association for Talent Development
By: Sharon Boller, Managing Director, TiER1 Performance and Laura Fletcher, Senior Program Manager for Leadership Development, Salesforce

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Design thinking is making its way into training and development as practitioners shift their thinking away from training events to learning experiences. Join Sharon Boller and Laura Fletcher, authors of the new ATD Press book Design Thinking for Training and Development, for an overview of key concepts from the book followed by a virtual author chat about how principles from design thinking can help talent development professionals create meaningful learning experiences. The authors will set the stage with an overview of their four principles and the LXD framework they’ve crafted. These principles are the cornerstones for integrating design thinking techniques into the design of learning experiences. The authors will then move into a moderated discussion focused on how design thinking can help guide the creation of learning journeys. There will also be opportunities for attendees to ask questions and share their own experiences with design thinking. This discussion will bring value to those who have already read Design Thinking for Training and Development as well as those who are new to Learning Experience Design.


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Sharon Boller
Sharon Boller

Managing Director, TiER1 Performance

Sharon Boller is a managing director at TiER1 Performance, where she helps clients figure out how to activate their business strategies through their people. She partners with her colleagues at TiER1 to bring together the disciplines of learning, change, communication, technology, and creativity to create blended solutions that enable people to do their best work.

Prior to joining TiER1 Performance, she was the CEO and president of Bottom-Line Performance (BLP), a learning solutions firm she founded in 1995. She and her partner/co-owner Kirk Boller grew BLP from a single-woman sole proprietorship to a $4 million-plus company with a highly skilled team of diverse capabilities. Under their direction of the Bollers, BLP produced communication, education, and training solutions for life science companies, manufacturing, energy companies, and more.

She is a frequent speaker at industry conferences on topics such as performance-focused learning design, UX, technology and trends, learning game design, and design thinking. She is the author of two other books published by ATD Press. Teamwork Training was published in 1995 and Play to Learn: Everything You Need to Know About Designing Effective Learning Games was published in 2017 with co-author Karl Kapp. Her past and current company are the recipients of dozens of awards from organizations such as Brandon Hall, Horizon Interactive Awards, and Life Science Trainers and Educators Network.

Her industry interests are wide-ranging and include design thinking, storytelling, emerging technologies, business strategy, leadership, learning, and experience design.

Laura Fletcher
Laura Fletcher

Senior Program Manager for Leadership Development, Salesforce

Laura Fletcher is a seasoned learning consultant with 15 years of experience in learning and development. She served the clients of Bottom-Line Performance for more than seven years, where she designed and developed award-winning solutions ranging from instructor-led workshops to mobile apps. It was during her tenure as manager of instructional design at Bottom-Line Performance that her ID team became something of a design thinking “incubation lab,” experimenting with design thinking techniques and integrating them into the design process.

After leaving Bottom-Line Performance, she joined Salesforce, where she consults with leaders and teams to cultivate advancement- and leadership-readiness. She continues to rely on design thinking to ensure programming meets the needs of thousands of diverse, global employees while also delivering value to the business.

She has a master’s degree in human resource development from the University of Illinois and lives in Indianapolis with her husband and two children.