How CVS Develops Emotional Intelligence Inside the Organization

Tuesday, November 15, 2022 2:00pm - 3:00pm EST

Host: Association for Talent Development
By: Jenifer Sanders, Senior Consultant, OKA

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Join Jen Sanders, a senior consultant at OKA, and Aziza Ali from CVS as they discuss how CVS has developed its employees’ emotional intelligence. Jen and Aziza will discuss why CVS wanted to focus on emotional intelligence, the process they went through to begin working on this initiative, and the programs they have launched to grow their employees’ emotional intelligence skills. Aziza will share best practices that have worked and the specific programs used by CVS.

After this webinar, you will:

  • Understand how to develop emotional intelligence inside your organization.
  • Learn why emotional intelligence matters.
  • Identify ways to effectively scale emotional intelligence learning inside your organization. 


Jenifer Sanders
Jenifer Sanders

Senior Consultant, OKA

Jenifer Sanders is an experienced facilitator, organization development consultant, trainer, and executive coach with deep knowledge of a range of psychological assessments and facilitative processes. With a master’s degree in organization development and extensive experience in adult education, Jen has led the development of OKA’s online and blended learning development programs, including EQi certification courses and advanced application courses in report interpretation and team and organizational applications. She is also an experienced instructor, program manager, and executive coach. In each of these activities, Jenifer calls on her expert facilitation skills to adeptly move diverse audiences forward in reaching their program goals.

Experienced with both federal and private sector clients, Jen’s goal with her client engagements and the products she authors is to develop the personal and professional growth of the individuals and teams OKA supports. Jenifer is a certified Master Practitioner in EQ-i 2.0® and EQ 360® emotional intelligence assessments, the Influence Style Indicator, the Change Style Indicator, and the Decision Style Profile. She is also certified in the use of the Myers Briggs Type Indicator®, the Pearman Personality Integrator, and other industry-leading tools.