One of the big challenges with employee training is that humans may retain only 2 percent of what they learn just a month later. A modern knowledge hub that delivers contextually relevant information and process guidance in the flow of work complements training to transform employee effectiveness and performance. The speaker will showcase how the duo can turn employees into super-employees.
In this webinar, you will:
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Evan Siegel is the vice president of artificial intelligence (AI) solutions for financial services at eGain. In this role, he is extending eGain’s award-winning AI, knowledge management, and customer engagement technology from customer service to the sales domain. For more than 15 years, Evan held various customer experience and sales strategy leadership roles at Wells Fargo. He also established the bank’s financial health coaching team, which was featured on the company’s 2019 brand campaign, annual report, and ABC’s Good Morning America.
