Transitioning a Federal Agency Business Unit to Telework

Tuesday, April 16, 2013 12:00pm - 1:00pm EDT  
Host: Association for Talent Development
By: Danette Campbell, Senior Advisor, Telework, United States PAtent and Trademark Office

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Many people in the federal government and beyond have heard about the USPTO's wildly successful telework program. Danette Campbell, Senior Telework Advisor for USPTO, will present best practices for transitioning an agency to a telework environment. She will walk us through the challenges and successes of implementing a telework program, using the USPTO as a case study. This session will provide the listener with useful ideas for managing such a transition in their own organizations.

In this session, you will hear about:

  • Why the USPTO started telework in 1997
  • How the agency went about securing agency support
  • The importance of starting small and conducting pilot programs
  • Why gathering data throughout the pilot program and conducting focus sessions is important
  • The importance of individual business unit telework guidelines


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Danette Campbell
Danette Campbell

Senior Advisor, Telework, United States PAtent and Trademark Office

Danette Campbell is the Senior Advisor for Telework at the United States Patent and Trademark Office (USPTO). She is responsible for developing and implementing comprehensive telework and hoteling programs for agency employees in order to address productivity, employee retention, and space management issues.

Prior to starting at USPTO in January 2006, Ms. Campbell was employed at the Metropolitan Washington Council of Governments (MWCOG) where she was responsible for the oversight of public and private sector telework in the Washington metropolitan region. During her tenure at MWCOG, Ms. Campbell was instrumental in the design, development, and promotion of such programs as Telework Virginia and the Telework Partnership with Employers. She has held the position of Vice President of the Mid-Atlantic Telework Advisory Council and played a major role in the annual Washington Area Conferences on Telework from 2002 through 2004, and the Senior Executive's Telework Event in 2005.

On July 18, 2006, Ms. Campbell testified before the Congressional Committee on Government Reform's Subcommittee on the Federal Workforce and Agency Organization on the USPTO's teleworking program. During her testimony, Ms. Campbell provided information to the Committee about the Trademark Work at Home program and the Patents Hoteling Program. She explained the benefits that these programs have for employees and for the USPTO.

Ms. Campbell has spoken about telework to representatives of Rospatent (the Russian Patent Office), the Indian Patent Examiners, the European Patent Office, the Japan Unisys Users Association, the Canadian Intellectual Property Organization, the Mexican Officials, the Thai Delegation, the Korean Officials, the Federal Real Property Advisory Committee, and was a featured speaker at the Boston Collaboration Summit, as well as at the Future of Continuity of Operations and Telework Training Conference in 2008. Ms. Campbell has been a panelist and moderator at numerous Telework Exchange Town Hall events. In 2010 she was a panelist at the Gov 2.0 Expo, the 2010 IRMCO Conference, and the Senior Executives Association's annual leadership conference. Ms. Campbell was a featured panelist at the August 2011 FedScoop telework event in Washington, DC. and at the CES Government 2012 Conference.

Ms. Campbell is a member of the OPM Telework Advisory Group where she represents the United States Patent and Trademark Office and provides telework guidance to the Advisory Group. In March 2010, she was invited to join the President, First Lady and their policy teams at the White House Forum on Workplace Flexibility.

In June 2010, the United States Patent and Trademark Office was awarded the 2010 Tele-Vision Award from the Telework Exchange for Innovative Application of Technology to Support Telework and Ms. Campbell was awarded the Telework Exchange's 2010 Federal Telework Driver Award.

Ms. Campbell holds a Bachelor of Arts degree from Lynchburg College and Certified Public Manager certification from George Washington University's Institute for Regional Excellence. She received the USPTO Leadership in Action Award in January 2012 and is a 2012 Samuel J. Heyman Service to America Medals finalist. In October 2012, Ms. Campbell completed Women Emerging in Leadership at the Darden School of Business.