Measuring critical programs like leadership development, sales training, and onboarding are vital to program managers. Learn about the major elements of a measurement plan to comprehensively generate quantitative and qualitative metrics in a practical manner with limited resources. Tools--such as a key performance indicator matrix, communication plan, sample smart sheet evaluation, sample report, and dashboard--are important to this process, so the speaker will share examples.ÂÂÂ
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Jeffrey Berk is responsible for managing the internal and customer-facing operations of the business, and formulating strategic solutions. He led the benchmarking group at Andersen prior to joining KnowledgeAdvisors, and he brings a deep level of expertise in measurement and benchmarking. Jeffrey is a certified public accountant, holds an MBA from the University of Chicago, and is an adjunct professor at Loyola University of Chicago.
