Measuring the Success of Organization Development

Monday, August 26, 2013 12:00pm - 1:00pm EDT  
Host: Association for Talent Development
By: Patti Phillips, CEO, ROI Institute, Inc.

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Today's economic and political climate requires organizations to adjust to new global and environmental challenges, emphasizing the strategic role of organization development (OD.) This raises the question as to whether OD interventions are effective and show value. Jack and Patti Phillips, along with Lizette Zuniga--experts in the practice of ROI measurement--have a new book describing the use of ROI to measure the success of OD. In addition to describing the measurement process, the book contains case studies that demonstrate how the ROI Methodology is applied to OD interventions. Join Patti for an interactive webcast describing how you can measure the success of OD. Organization development practitioners will be able to:

  • Determine how particular OD interventions drive business results
  • Calculate the ROI on OD interventions
  • Identify techniques to isolate the effects of OD interventions.


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Patti Phillips
Patti Phillips

CEO, ROI Institute, Inc.

Dr. Patti Phillips is president & CEO of the ROI Institute and a recognized expert in measurement and evaluation. Clients include Fortune 500 companies, federal and state government agencies, and non-governmental organizations. She serves as faculty for the UN System Staff College in Turin, Italy, where she teaches the ROI Methodology and results-based measurement. She also serves as Professor of Practice for The University of Southern Mississippi's PhD in human capital development program and as Principal Research Fellow at The Conference Board.

Patti is author or editor of numerous books and articles on the topic of measurement, evaluation, and ROI. Her latest books include 10 Steps to Successful Business Alignment (ASTD Press, 2012) and Measuring ROI in Learning & Development (ASTD Press, 2011), both co-authored with her husband Jack Phillips, and Measuring the Success of Coaching (ASTD Press, 2012), with Jack Phillips and Lisa Ann Edwards.


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