ASTD BEST Webcast Series: Managers Embrace Training: A How-to Guide to Make it Happen

Monday, September 16, 2013 12:00pm - 1:00pm EDT  
Host: Association for Talent Development
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Zaxby's Franchising requires a licensee's restaurant managers to pass a rigid certification program. After years of resistance, constantly having to find and chase down uncertified managers and force them to train, we decided we needed a better solution. In this session, you will learn how our Licensee Managed Training Program increased compliance by 300%, saved thousands of dollars and produced better training and better managers.

Listeners can expect to take away from this webcast:

1) How to increase training adoption by giving managers control
2) How to create a new “training manager” role to ensure consistency and quality
3) How to use technology to include gamification and customized learning
4) How to analyze the business to meet our audiences needs to provide a win on both sides


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Richard Fletcher is VP, Talent Management for Zaxby’s Franchising, a franchisor of gourmet chicken restaurants with 590+ locations and 20,000 employees throughout the Southeast. He has been with Zaxby’s since 2003. Richard has responsibilities to ensure the long-term viability of the organization by improving performance and the guest experience by securing a talented workforce, providing best-in-class training and ensuring high team member engagement.

Richard has over 25 years of executive level experience in sales, operations, organizational development and training with other national companies such as Wolf Camera, Zaxby’s and Sprint PCS.

Richard is a national member of ASTD and President for the Greater Atlanta chapter. He is an active member of the Council for Hotel and Restaurant Trainers (CHART) and Regional Director for the CHART’s Atlanta Regional Training Forum.

Richard received a Bachelor of Science degree from Auburn University. He is a certified EQ-I, EQ-360 administrator and has received the Certified Hospitality Trainer (CHT) certification from CHART. When Richard isn’t busy developing talent at Zaxby’s, you can find him developing his swing on the golf course or traveling. Asked to choose his favorite Zaxby’s menu item, he hesitates since he likes them all. But if I have to pick, I’d go with the Kickin’ Chicken Sandwich!”