Theresa Ford has been in Learning and Development for the last two decades most recently working for American Express where she has been responsible for developing and growing the Learning & Development function in the global market for various areas of the business. Theresa has been focusing on continuous improvement of processes whilst ensuring her teams remains cutting-edge, challenged and motivated. 

Before joining American Express, Theresa was in the Publishing industry as an Editor and found her way into training while working at a British Airline. Theresa holds an MA in English Literature from the University of Westminster and BAs in Psychology and Literature from Valdosta State University. She earned her Certificate in Training Practice (CTP/CPLP®) in October 2010 in the UK.Theresa is also a certified Myers-Briggs Facilitator (MBTI).