Joyce Gibson is Vice President of Instructional Design, Learning Technologies, Technical Communications and Knowledge Management at Barclays. In her role, Ms. Gibson oversees Barclay’s instructional design organization, which creates training, learning, and development solutions for Operations including Customer Care, Collections, and Fraud. Her focus during the last two years has been on digital transformation through the use of learning technologies. In just under a year, through her leadership, digital offerings increased by 350 percent. Ms. Gibson is a passionate people leader who provides learning and career opportunities for her team. Under her leadership, all of her instructional designers have been credentialed as Master Instructional Designers.

Prior to joining Barclays, Ms. Gibson managed a variety of learning functions at multiple Fortune 500 companies including Capital One, JPMorgan Chase, and ING Direct.  Most recently Ms. Gibson led the digital learning transformation at Capital One, which increased the digital fluency of the associate base of 40,000-plus individuals. She also led the instructional design and development team responsible for digitizing card learning. Ms. Gibson earned her MBA from the University of Delaware. She holds a BS in finance and management from the University of Delaware and is a certified Master Performance Consultant and Master Instructional Designer through the Association for Talent Development.

Ms. Gibson is a founding member of ATD's Chief Talent Development Officer (CTDO) Next network.