Laura Fletcher is a seasoned learning consultant with 15 years of experience in learning and development. She served the clients of Bottom-Line Performance for more than seven years, where she designed and developed award-winning solutions ranging from instructor-led workshops to mobile apps. It was during her tenure as manager of instructional design at Bottom-Line Performance that her ID team became something of a design thinking “incubation lab,” experimenting with design thinking techniques and integrating them into the design process.

After leaving Bottom-Line Performance, she joined Salesforce, where she consults with leaders and teams to cultivate advancement- and leadership-readiness. She continues to rely on design thinking to ensure programming meets the needs of thousands of diverse, global employees while also delivering value to the business.

She has a master’s degree in human resource development from the University of Illinois and lives in Indianapolis with her husband and two children.