“I know you think you understand what you thought you heard me say. But what you think you heard me say isn’t what I really meant.” Have you heard that before?
3-D communication is about first paying attention to what is being said, then interpreting it correctly before responding. 3-D communication style has a beginning and end with the message in the middle, making it more transactional than linear. It’s the middle that matters.
The first 3-D is discovering barriers such as past experiences, assumptions, expectations, knowledge, personal mood and values, and other factors potentially leading to misunderstandings.
The second 3-D is demonstrating listening by paving the way to effective communication either face-to-face or via whatever communication channel best fits the message.
The third 3-D is directing the action to avoid a head-on fight by knowing your purpose, channel, and how to send and receive the message.
Learn how to use this 3-D communication model with family, colleagues, team members, customers, and management.
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Carrie Van Daele is president and CEO of Van Daele & Associates (www.leant3.com), which features her Train the Trainer System for trainers and subject matter experts. Her company was founded in 1996 as a training and development firm in the areas of train the trainer, continuous process improvement, and leadership. It is a Certified Woman-Owned Business. Carrie is the author of 50 One-Minute Tips for Trainers. She is also a public speaker and a featured writer for several publications and organizations, such as the Association for Talent Development, Women of Achievement magazine, Quality Digest magazine, and FM & T magazine. Her degrees include an AA from Evangel Bible College, a BS from Indiana University, and an MSM from Indiana Wesleyan University.
