For healthcare organizations, a physician’s ability to quickly connect in a meaningful manner affects patient compliance, interprofessional teamwork effectiveness, and overall organizational safety and quality. The key is to bridge that skill to a consumer-centric environment where the challenge is communicating with others who do not have the same academic and clinical language base and context.
Learning and organization development (L&OD) professionals are sometimes challenged with how to connect and design for this learner population. There are professional cultural norms to consider as well as the ripple effects of lost patient time to complete education dependent upon the organizational structure. The question becomes, how does L&OD implement a valued educational experience for physicians and, more so, physician leaders?
During this webcast, we will explore the physician experience and discuss the importance of verbal and non-verbal communication in their everyday interactions. We’ll also look at the organizational context of safety and quality, and present successful and innovative techniques.
After this webcast, you will be able to:
• Demonstrate why communication is the primary skill physician leaders need to learn.
• Connect the communication skill set IHI Quadruple Aim to clinical and operational “why.”
• Speak to the different instructional techniques that foster an improved physician leader communication skill set.
• Explain the concepts of plain language, cultural differences between disciplines, and interprofessional education.
Please register above to view this Webinar.
Christina “Tina” Coidakis-Barss is Atrium Health’s chief learning officer and vice president. A dynamic, transformational leader, Coidakis-Barss has more than 12 years of experience in the design and implementation of enterprise-level professional development, engagement, and organizational culture initiatives, including more than 10 in healthcare. She has worked with industry leaders such as Cleveland Clinic, Houston Methodist, and Christiana Care. She holds a PhD from Case Western Reserve University’s Weatherhead School of Management in organization development and sustainable systems design and a master’s degree in strategic leadership and instructional design technology. She is an active author and researcher. Whether it is the boardroom or the classroom, she brings a wealth of implementation experience and ties learning and development to enterprise strategic goals that demonstrate the value of organization development.
Susan Evans is a professor in the division of acute care surgery at Atrium Health. As chief of surgical critical care, she has developed a multi-professional rounding process that is inclusive of all members of the care team; the post-op stop, which establishes a communication process for perioperative patients in the ICU; and centralized patient management, which enhances communication among all caregivers. As the vice chair of research for the department of surgery, she has established a departmental grant funding process, a career development award, and a repository for research and academic activities for the department that has been embraced for all Atrium providers. She is recognized for her leadership and collaboration through physician of the quarter in 2016 and CEO challenge coin in 2017. Evans will complete her MBA in May 2020 through Auburn University’s physician executive program.
