Emotional Intelligence: Connecting Training, Education, and Medicine

Tuesday, October 6, 2020 2:00pm - 3:00pm EDT  
Host: Association for Talent Development
By: Gail Singer-Chang, Psy.D., MA, MS, PPS, Associate Professor of Clinical Medicine, Western University of Health Sciences and Natalie A. Nevins, D.O., MSHPE, Assistant Dean of Clinical Education, Western University of Health Sciences

The growing problem of physician burnout is linked to low emotional intelligence (EI), depression, anxiety, and poor performance outcomes. Research suggests burnout takes root in medical school, providing an opportunity to alter its course throughout training and education. Leveraging frameworks from the EQ-i 2.0 and a holistic lens to clinical education, learn how measuring and developing empathy, self-regard, and independence in osteopathic medical students can help predict and mitigate burnout.

During this webcast, you will learn how to:

  • Explore EI trends in osteopathic medical students and opportunities for structural changes to medical school curricula.
  • Identify EI risk factors linked to physician burnout.
  • Develop strategies to improve resiliency and increase physician autonomy.     


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Gail Singer-Chang, Psy.D., MA, MS, PPS
Gail Singer-Chang, Psy.D., MA, MS, PPS

Associate Professor of Clinical Medicine, Western University of Health Sciences

Gail Singer-Chang has been a medical educator for more than 20 years. At Western University of Health Sciences’ (WesternU) College of Osteopathic Medicine of the Pacific (COMP), Gail served in various capacities, including founding chair of the department of social medicine and healthcare leadership, founding director of the Institute for Medical Educators (faculty development), assistant dean for student affairs, and assistant dean for inter-disciplinary professional education. She headed the only known large-scale, longitudinal, inter-professional study on osteopathic medical student EI, using the MHS EQ-I 2.0 instrument. Recognizing the implications for physician training, the study was awarded a grant from the American Osteopathic Association (AOA). The research grew to encompass multiple healthcare disciplines to include dentistry, podiatry, optometry, nursing, physical therapy, resident training, and medical military studies. The study also expanded to include use of the new MHS Hardiness Resilience Gauge (HRG).

Gail was appointed to the AOA Research Task Force on Osteopathic Professional Identity and served as a peer reviewer for the Journal of the American Osteopathic Association (JAOA). While at WesternU, she also founded FACE: Faculty for Autism Collaboration and Education. FACE promotes integrated perspectives, activities, and resources that serve to enhance the lives of individuals with ASD. FACE has a show that streams via Roku on the Autism Channel. Prior to her 20 years at WesternU COMP, Gail taught at California State University, Fullerton and Concordia University in Irvine. She is now working to build inclusion in autism communities while still serving WesternU as an associate professor of clinical medicine.

Natalie A. Nevins, D.O., MSHPE
Natalie A. Nevins, D.O., MSHPE

Assistant Dean of Clinical Education, Western University of Health Sciences

Natalie A. Nevins is an internationally recognized physician and medical educator with extensive experience in nonprofit global health care. She serves as the assistant dean of clinical education at Western University of Health Sciences/College of Osteopathic Medicine of the Pacific and is board certified in family medicine, neuromusculoskeletal medicine, and osteopathic manipulative medicine. She holds a master’s degree in health professions education and is an associate professor of family medicine and neuromusculoskeletal medicine/osteopathic manipulative medicine at Western University of Health Sciences. Natalie is a colonel in the US Army Reserve, serving as the commander for the 328th Army Reserve Field Hospital. She is actively involved with medical research and publications and also serves as the medical director for the Amrit Davaa Wellness Center in West Hollywood, California, where she maintains her private practice.


  • Multi-Health Systems (MHS)

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