DEMO: AI-Driven Soft Skills Training: Accelerating Time to Proficiency

Monday, October 16, 2023 2:00pm - 2:30pm EDT

Host: Association for Talent Development
By: Doug Stephen, President, CGS Enterprise Learning

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An accelerated rate of technological advancements has put soft skills at a premium in the modern workforce. Why? Traditionally, acquiring proficiency in soft skills like communication, leadership, and emotional intelligence takes considerable time and human interaction. This paper argues that artificial intelligence (AI) can expedite this process through targeted training, real-time feedback, and adaptive learning environments.

During this event, you will learn:
• How AI-driven soft skills training can significantly reduce the time to proficiency in soft skills by employing ad-hoc scenarios, advanced analytics, real-time feedback, and personalized, adaptive learning pathways
• How to address the global emphasis and critical role of soft skills, such as leadership, sales, negotiations, customer service, and empathy amid technological advances
• How to tap into an underutilized use case for AI: rapidly assessing learners’ current skill levels to create tailored training regimens


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Doug Stephen
Doug Stephen

President, CGS Enterprise Learning

Throughout his more than 20-year career, Doug Stephen has managed teams on the forefront of information technology, infrastructure, and customer service innovation. He’s highly passionate about delivering high-quality solutions to clients looking to position their teams on the forefront of digital transformation by empowering them with tools to increase productivity, operational excellence, revenue, and extraordinary business growth.

Most recently, Doug was proud to work with CGS on Teamwork AR™—an enterprise XR platform poised to revolutionize how teams work across the industry spectrum. Powered by fully customizable high-quality content, Teamwork AR™ has diverse use cases—from enhancing training to elevating remote support and interactive sales engagement across a range of field services industries—and from manufacturing to remote assistance and everything in between.