How to Build Intercultural Competence in the Workplace

Tuesday, March 19, 2024 2:00pm - 3:00pm EDT

Host: Association for Talent Development
By: Shyama Venkateswar Ph.D., Senior Director, Seramount and Mollie Teitelbaum, Associate Director, Seramount

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It’s widely recognized that diversity of thought, values, and personalities can increase team innovation. But to properly leverage the skills and knowledge of diverse teams, intercultural competence—the capability to shift one’s own cultural perspective and nimbly adapt behavior to differences and experiences of others—is an organizational asset. Join Seramount’s L&D experts Shyama Venkateswar and Mollie Teitelbaum for an interactive webinar that activates intercultural competence, a critical workplace skill for employees at every level.

During this event, you will learn to:

  • Build self-awareness of cultural values and how one’s own cultural background informs perception and behavior.
  • Practice strategies for perspective-taking, effective communication, and relationship building to collaborate more effectively.
  • Create commitments and build intentionality to implement strategies during pivotal workplace interactions.

Primary Capability Covered: Cultural Awareness & Inclusion

Participation in this event, either live or recorded, can be reported for one (1) professional development point toward recertification requirements for the APTD or CPTD credential.



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Shyama Venkateswar Ph.D.
Shyama Venkateswar Ph.D.

Senior Director, Seramount

Shyama Venkateswar, PhD, is currently the senior director of learning at Seramount, where she heads up the development and design of tailored DEI curriculum and workshops based on client needs to tackle complex workplace culture and talent challenges. Shyama has more than 20 years of experience in addressing social and policy issues and has built her career in the higher education and nonprofit space.

Mollie Teitelbaum
Mollie Teitelbaum

Associate Director, Seramount

Mollie Teitelbaum (she/her) is an associate director on the learning team at Seramount, where she has developed more than a dozen new trainings on a wide range of DEI and career development topics. She is a DEI strategist and instructional designer who integrates research and storytelling to bring transformational culture change to organizations. Mollie began her career as a researcher and speaker on topics that lie at the intersection of philosophy and psychology, with a focus on building accountability, mitigating bias, and leveraging habit science. Her skills center on translating cutting-edge research into education and trainings for adult learners.