Webvent
Upcoming Webcasts (February 2019)

  • Mindsets: The Key to Developing an Agile Workforce

    Friday, February 1, 2019 2:00pm - 3:00pm EST

    By: Ryan Gottfredson, Assistant Professor of Leadership, California State University, Fullerton

    An agile workforce is a workforce that can swiftly adapt to the changing needs of customers, employees, and the marketplace. All organizations want their workforce to be agile, but agility is not something organizations can incentivize or coerce; it must be unleashed and empowered. Most organization... More »

  • ATD Research Presents: Developing Emerging Talent

    Thursday, February 7, 2019 2:00pm - 3:00pm EST

    By: Megan Cole, Research Analyst, ATD

    Emerging talent—defined as those with less than five years of full-time work experience—is a challenging group to develop, but this webcast offers recommendations and best practices for doing so. Drawing on data from ATD’s new research report, Emerging Talent: Developing Early-Care... More »

    Sponsored by: AACSB International
  • Emotional Intelligence Is Part of Basic Learning

    Monday, February 11, 2019 1:00pm - 2:00pm EST

    By: Robert Jerus, CLO, Success Dynamics International

    Rather than merely an objective of a particular learning program, emotional intelligence needs to be integrated into the learning objectives of every course. Emotions are fundamental to learning, retention, and application. If they're just an afterthought, a large amount of the value of talent devel... More »

  • Unlock Customer Service Excellence for Financial Services

    Thursday, February 14, 2019 2:00pm - 3:00pm EST

    By: Travis Thompson, Director, American Express

    Customer-facing employees are in constant need of customer service training. The need for exemplary training is especially true in call centers of global financial services companies, where the quality and duration of each customer engagement is critical to business outcomes. The fast-paced nature o... More »

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